FAQs

I AM HAVING TROUBLE DECIDING ON A SCENT. CAN YOU HELP?

Yes! Please email our Customer Care team at sales@regimedesfleurs.com and we will happily assist you with your decision.

WHAT IS THE STATUS OF MY ORDER? 



Orders are shipped within 2 to 3 business days following the day the order was placed.
Orders are not processed or shipped on weekends.

Once an order has shipped, an email will be sent with UPS or USPS tracking information.


WHAT PAYMENT METHODS ARE ACCEPTED? 



We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Google Pay and Facebook Pay.


CAN MY ORDER BE GIFT WRAPPED?



We do not offer gift wrapping or cards. You have the option to include a gift receipt with your order that does not show prices.

WHAT ARE YOUR SHIPPING METHODS AND POLICIES?

Orders placed after Dec 21st will ship after New Year’s Day.

You have the option to choose to ship via either UPS Ground or USPS Priority.

We ship to US residential addresses and are unable to ship to P.O. Boxes. There is free shipping on all US orders with ground shipping. 

We offer free USPS priority shipping on all orders $95 and up.

CAN YOU SEND ME A FRAGRANCE SAMPLE?


Every order on regimedesfleurs.com ships with one complimentary sample.

We cannot ship samples on their own, but we welcome you to try our Sampling Flight which allows you to choose six fragrances from our Eau de Parfum collection to try.


HOW CAN I USE MY SAMPLING FLIGHT DISCOUNT?


An email will be sent after purchasing a Sampling Flight with a discount code for $40 off that can be used towards a purchase of any full-sized Eau de Parfum or Eau de Toilette in the Flight.

WHERE AND WHEN CAN I USE MY VIRTUAL GIFT CARD? 


Virtual Gift Cards purchased on regimedesfleurs.com are exclusively for use on our site. They cannot be exchanged for cash. There is no expiration date for use.

DO YOU ACCEPT RETURNS?


Regimedesfleurs.com accepts returns within 30 days of delivery using our pre-paid return labels provided by our Customer Care team.

Please note that all items must be returned unused, with the plastic cellophane unwrapped. If goods returned are not in a re-sellable condition, we may not accept your return. 

Please submit your request for return, including the order number and a photograph of the item you are looking to return to receive a prepaid UPS return label from Customer Care.
 
HOW CAN I CONTACT CUSTOMER CARE?

Customer Care is available Monday – Friday 9am – 5pm EST except on public holidays at sales@regimedesfleurs.com.


Please allow 24 to 48 hours to receive a response via email.