HOW CAN I CONTACT CUSTOMER CARE?
Customer Care is available Monday – Friday 9am – 5pm EST except on US public holidays at email@example.com.
Please allow 24 to 48 hours to receive a response via email.
I AM HAVING TROUBLE DECIDING ON A SCENT. CAN YOU HELP?
Yes! Please email our Customer Care team and we will happily assist you with your search.
I AM LOOKING FOR A SPECIFIC SCENT NOT LISTED ON THE WEBSITE.
Please email our Customer Care team – we often bring back previously discontinued or out of stock scents and can add you to a waiting list to be the first to be notified.
WHAT IS THE STATUS OF MY ORDER?
Orders are shipped within 2 to 3 business days following the day the order was placed. Orders are not processed or shipped on weekends.
Once an order has shipped, an email will be sent with UPS or USPS tracking information.
For additional questions about the status your order, please email our Customer Care team.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, Mastercard, American Express, Discover and PayPal.
CAN MY ORDER BE GIFT WRAPPED?
You have the option to include a gift receipt with your order that does not show prices. We do not offer gift wrapping or cards.
WHAT ARE YOUR SHIPPING METHODS AND POLICIES?
We offer free USPS Priority shipping on all US orders $95 and up.
Customers can choose to ship domestically or internationally via UPS or USPS. We do not ship using Fedex or DHL at this moment.
We are unable to ship to P.O. Boxes.
WHAT ARE THE SHIPPING TIMES?
Please note these shipping times are for after the order has been processed and packed at our warehouse which can take up to 1-3 business days. Additionally, shipping times can vary depending on how far the destination country is from New York.
UPS Ground: 4-7 business days
UPS 3-Day Select: 3 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day
USPS Priority: 2-4 business days
USPS Priority Mail International: 6-10 business days
USPS Priority Mail Express International: 3-5 business days
UPS Worldwide Saver: 1-3 business days
UPS Worldwide Express: 1-3 business days
UPS Worldwide Expedited: 3-7 business days
CAN YOU SEND ME A FRAGRANCE SAMPLE?
Every order on regimedesfleurs.com ships with one complimentary sample. We cannot ship samples on their own, but we welcome you to purchase our Sampling Flight which allows you to choose six fragrances from our Eau de Parfum collection to test.
Sampling Flights can be purchased for $45. In return, you receive $40 off your next purchase of a full-sized Eau de Parfum or Eau de Toilette.
HOW CAN I USE MY SAMPLING FLIGHT DISCOUNT?
An email will be sent after purchasing a Sampling Flight with a discount code for $40 off that can be used towards a purchase of any full-sized Eau de Parfum or Eau de Toilette.
HOW DOES THE VIRTUAL GIFT CARD WORK?
You can purchase Virtual Gift Cards in different denominations here. Gift Cards purchased on regimedesfleurs.com are exclusively for use on our site. They cannot be exchanged for cash. There is no expiration date for use.
HOW DOES THE PRIVATE LOYALTY PROGRAM WORK?
You can join the Private Loyalty Program here for a fee of $250. Once the order is placed, you will receive an email with a personal promotion code of 20% off that can be used on all products on our site for 365 days.
Please note that you must be logged into your personal Régime des Fleurs account that you used to check out when purchasing the Private Loyalty Program in order to use the code.
DO YOU ACCEPT RETURNS?
We accept returns within 30 days of delivery using our pre-paid return labels provided by our Customer Care team.
Please note that all items must be returned unused, with the plastic cellophane unwrapped. If goods returned are not in a re-sellable condition, we cannot accept your return. If this happens, you can either choose to pay shipping fees to have it shipped back to you or forfeit the item.
Please submit your request for return, including the order number and a photograph of the item you are looking to return in its current condition to receive a prepaid UPS return label from Customer Care.
Once we have received your return and checked to see that it is in an acceptable condition, we will refund you via your original method of payment. Alternatively, you can request to exchange the item for store credit in the form of a gift code.
CAN I CANCEL MY ORDER?
You can cancel your order if the order has not yet been processed or shipped by emailing our customer care team. Once your order has been shipped, it cannot be cancelled, and will have to go through the normal returns process (see above).
WHAT HAPPENS IF MY ORDER IS DELAYED?
Due to the current impact of the COVID-19 situation and increased order volume, orders may be delayed. Once the order has been passed on to the postal service, shipping delays are unfortunately out of our hands.
If your package has been delayed and there is no update on the tracking information online, we recommend contacting the postal service used to ship your order to get a status update, as we do not have this information.
Delayed delivery caused by postal service issues will not give rise to any penalty or indemnity, and cannot be used as reason for cancelling the order once it has shipped.
WHAT HAPPENS IF MY ORDER IS LOST, STOLEN OR DAMAGED?
If your package was lost, stolen or damaged during shipping and you purchased shipping warranty when checking out, please reach out to the postal service used (either UPS or USPS) for a written statement confirming that the package was lost, stolen or damaged during shipping.
This is so that we can file an insurance claim for the lost goods. Unfortunately, we cannot reach out to UPS or USPS for you as the recipient themselves must confirm that the package was not delivered.
Once you have the statement from UPS/USPS, please email it to us at firstname.lastname@example.org and we will replace your order at no cost.
Please note that if you did not purchase shipping warranty for your order when checking out, we unfortunately cannot replace your lost, stolen or damaged order.
Tracked deliveries that cannot be delivered and are returned to us because of absent customers or incorrect addresses can either be shipped again at the customer’s expense, or cancelled.